• How to contact us for assistance

    Please follow the steps below and help us to give you our best assistance.

    1° step:

    If it is the first time that you request assistance it is mandatory that you send us your registration form.

    If you are already registered please mention your CLIO serial number in all the messages you will send to us.

    Mail without the CLIO serial number will not be processed. What is Serial Number?

    2° step:

    Another important issue is that you should align your software and drivers to latest available.

    Please check here the latest software upgrade available for free for your Clio system.

    Please fill the gaps and send the form to us. You will receive the software upgrade link ready for download.

    If the problem persists write your e-mail to support@audiomatica.com

    – with the serial number of your Clio

    – with a brief description of the problem


    Optional step*:

    System information files

    *Technical Department might ask this further information in selected cases

    Please do not send us measurement screenshots, photos of the screen or videos unless instructed. If you have issues it is highly recommended to send us the CLIO binary measurement files with a description of the setup.