• System information files

    1° step:

    Please attach the system information files. Those will be prepared as indicated below:

    Part A:

    Windows 2K, XP, Vista, Windows 7 and Windows 10 allow to create the system information file, a text file describing the hardware of your Personal Computer, following this procedure:

    1) Press Start>Run and execute the “MSInfo32” application

    2) Export a text file containing the description of your hardware (Click File/Export)

    3) The document must be attached to your mail and send it to us.

    Part B:

    Please download the tsi.exe application

    TSI is a Windows application from Thesycon Systemsoftware & Consulting GmbH that shows detailed version information about USB and IEEE 1394 bus driver stacks used in a Windows system. The generated report is in plain text format and can be copied to the clipboard or saved to a file. The TSI tool is useful to analyze problems caused by third-party bus driver stacks.

    TSI for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows 7 (32 bit) and Windows 10 (32 bit)

    Download tsi.exe V1.30 (260 KB)

    TSI for Windows XPx64 Edition, Windows Server 2003×64, Windows Vistax64, Windows 7 (64 bit) and Windows 10 (64 bit)

    Download tsix64.exe V1.30 (380 KB)

    Please download one of the tsi.exe file, save the txt file on your computer and use it in your mail that you’ll sent to us.

    2° step:

    Write your e-mail to support@audiomatica.com

    – with the serial number of your Clio

    – with attached the system information files (see 1° step/Part A and B)