If you are already registered please mention your CLIO serial number in all the messages you will send to us.<\/p>\n\n\n\n
Mail without the CLIO serial number will not be processed. (The serial number can be found on the back <\/a>or side<\/a> of your CLIO hardware)<\/p>\n\n\n\n Another important issue is that you should align your software and drivers to latest available.<\/p>\n\n\n\n Please check here<\/a> the latest software upgrade available for free for your Clio system.<\/p>\n\n\n\n Please fill the gaps and send the form to us. You will receive the software upgrade link ready for download.<\/span><\/p>\n\n\n\n If the problem persists write your e-mail to <\/span>support@audiomatica.com<\/a><\/p>\n\n\n\n – with the serial number of your Clio<\/p>\n\n\n\n – with a brief description of the problem<\/p>\n\n\n\n support@audiomatica.com<\/a><\/p>\n\n\n\n System information files<\/a><\/p>\n\n\n\n *Technical Department might ask this further information in selected cases<\/p>\n\n\n\n Please do not send us measurement screenshots, photos of the screen or videos unless instructed. If you have issues it is highly recommended to send us the CLIO binary measurement files with a description of the setup. <\/strong><\/p><\/blockquote><\/figure>\n\n\n\n Important Notice:<\/strong><\/em><\/p>\n\n\n\n Ensuring a superior customer experience is our top priority. We\u2019ve recently noticed an increase in products being sold through unauthorized sellers. To guarantee all the benefits of owning Audiomatica products, we recommend purchasing from our authorized distributors, which you can find here: Audiomatica Distributors List<\/a>.<\/p>\n\n\n\n Benefits of Purchasing Through Authorized Distributors:<\/strong><\/p>\n\n\n\n If you have already purchased from an unauthorized seller, please reach out to them directly for initial support and any returns or exchanges.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Please follow the steps below and help us to give you our best assistance. 1\u00b0 step: If it is the first time that you request assistance it is mandatory that you send us your registration form. If you are already registered please mention your CLIO serial number in all the messages you will send to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":26,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-368","page","type-page","status-publish","hentry","odd"],"_links":{"self":[{"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/pages\/368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=368"}],"version-history":[{"count":28,"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/pages\/368\/revisions"}],"predecessor-version":[{"id":4329,"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/pages\/368\/revisions\/4329"}],"up":[{"embeddable":true,"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/pages\/26"}],"wp:attachment":[{"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/www.audiomatica.com\/wp\/wp-content\/uploads\/serialNO-1024x422.png\")
<\/figure>\n\n\n\n2\u00b0 step:<\/h2>\n\n\n\n
Optional step*:<\/h2>\n\n\n\n
\n
![back <\/a>or](\"https:\/\/www.audiomatica.com\/wp\/wp-content\/uploads\/serialNO.png\"){kind=link}