{"id":1572,"date":"2014-04-01T10:46:52","date_gmt":"2014-04-01T09:46:52","guid":{"rendered":"https:\/\/www.audiomatica.com\/wp\/?page_id=1572"},"modified":"2021-09-22T09:55:57","modified_gmt":"2021-09-22T08:55:57","slug":"system-information-files","status":"publish","type":"page","link":"https:\/\/www.audiomatica.com\/wp\/?page_id=1572","title":{"rendered":"System information files"},"content":{"rendered":"

1\u00b0 step:<\/h3>\n

Please attach the system information files. Those will be prepared as indicated below:<\/p>\n

Part A:<\/h3>\n

Windows 2K, XP, Vista, Windows 7 and Windows 10 allow to create the system information file, a text file describing the hardware of your Personal Computer, following this procedure:<\/p>\n

1) Press Start>Run and execute the “MSInfo32” application<\/p>\n

\"\"<\/a><\/p>\n

2) Export a text file containing the description of your hardware (Click File\/Export)<\/p>\n

\"\"<\/a><\/p>\n

3) The document must be attached to your mail and send it to us.<\/p>\n

Part B:<\/h3>\n

Please download the tsi.exe application<\/p>\n

TSI is a Windows application from Thesycon System software & Consulting GmbH that shows detailed version information about USB and IEEE 1394 bus driver stacks used in a Windows system. The generated report is in plain text format and can be copied to the clipboard or saved to a file. The TSI tool is useful to analyze problems caused by third-party bus driver stacks.<\/p>\n

Please download TSI from the following link:<\/p>\n

https:\/\/www.thesycon.de\/eng\/system_info.shtml<\/a><\/p>\n

Save the txt file on your computer and use it in your mail that you’ll sent to us.<\/p>\n

2\u00b0 step:<\/h3>\n

Write your e-mail to support@audiomatica.com<\/a><\/p>\n

– with the serial number of your Clio<\/p>\n

– with attached the system information files (see 1\u00b0 step\/Part A and B)<\/p>\n

support@audiomatica.com<\/a><\/p>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

1\u00b0 step: Please attach the system information files. Those will be prepared as indicated below: Part A: Windows 2K, XP, Vista, Windows 7 and Windows 10 allow to create the system information file, a text file describing the hardware of your Personal Computer, following this procedure: 1) Press Start>Run and execute the “MSInfo32” application 2) […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-1572","page","type-page","status-publish","hentry","odd"],"_links":{"self":[{"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/pages\/1572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1572"}],"version-history":[{"count":3,"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/pages\/1572\/revisions"}],"predecessor-version":[{"id":3238,"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=\/wp\/v2\/pages\/1572\/revisions\/3238"}],"wp:attachment":[{"href":"https:\/\/www.audiomatica.com\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}